FAQ's

 
The Job is not processing, what can I do?
Check to see if the printer is on pause or play. If clicking play brings up an error which says settings are invalid, click edit, and then save, and it should tell you which settings are invalid so you can correct them. In most cases it just a matter of re-selecting a watched folder or a printer profile, which has been moved or re-named. If jobs are still not processing, quit AbsoluteProof and restart AbsoluteProof. Note: if there is only a CMYK colormatching profile in the setup, images in RGB mode will not process.

 

Should I be aligning my proofer to my press or my press to my proofer?
In many cases it makes sense to align the proof with the press, but in other cases it makes sense to align the press with the proof. Typically you would align the press with the proof when you are trying to achieve a particular industry standard. In situations where you are trying to achieve the best possible color on a particular press, typically to distinguish yourself as a printer, you would define a custom color standard for the press and align your proof with the press.

If you were maintaining your press to a certified standard (i.e. Fogra, GRACoL, SWOP, ISO, etc.), we would only need to calibrate the proofer, provided that you have the ICC profile for that standard. If your press is not running to a standard, we would ask you to make sure your press is running at optimum, before we output a profile target, and that you keep your press at optimum, as it is your standard. If color problems come up, the corrections should be in the files and not the press or proofer.

 

 What are all the costs of running AbsoluteProof?
There are 3 versions of AbsoluteProof. Each one will allow a different set of printers to work. You choose your license when you make your first online payment. To continue when your trial expires, simply select the option that includes the printers you will be working with. The versions are priced at $100, $150, and $200 per month. You can adjust the amount of months you want to order, and there are no other penalties, fees or charges. Click here to view that page.

 

There is an error message on a job in AbsoluteProof, what do I do?
Retry job, by control cliking it with the mouse, or right mouse click the job and select Retry job.

 

My AbsoluteProof User ID is not working, what do I do?
Follow the instructions provided by AbsoluteProof. If you have any questions feel free to e-mail us your User ID to support@absolute-proof.com we will then have a look at what is going on and reply as soon as possible.

 

AbsoluteProof is asking me to enter a special color, what does this mean?
AbsoluteProof will automatically recognize all standard Pantone colors if the colors are named to the Pantone standard. Depending on your rip depends how it is best to name the colors in the color library. Please read 'Color Library' on the online AbsoluteProof Manual and contact us if you want further assistance.

 

AbsoluteProof Requirements?
AbsoluteProof runs on Mac OS X 10.4 and above (Tiger 10.4,  Leopard 10.5, and Snow Leopard 10.6) and Internet must be active. For best results we require you to have a color measuring device. Sign up on our website for a 30 day free trial.

 

Why do you offer free online support?
This allows us to make sure the installation is done accurately, to ensure customer satisfaction, and customer interaction and training of AbsoluteProof. Currently it is free to all subscribers and the initial setup when you first use AbsoluteProof, even if you are only running a free trial. The experience is educational and will in most cases allow the user to gain valuable experience for the future use of AbsoluteProof. Throughout the years we have discovered that working with our clients is the best way to ensure quality, and customer satisfaction. It is our intention to offer you the best we can.

 

What is involved with the free guided installation?
Depending on whether you have a measuring device, and whether your press is running at a certified standard, determines the way we install AbsoluteProof. For the best result we require you to have a color measuring device, we will guide you through calibrating the printer / printers you would like to proof on, and the calibration takes about 1-2 hours per printer. If your press is certified to the Gracol, Fogra, or Swop standards, then it is simply a matter of selecting the correct ICC profile in the Colormatching Profile area of AbsoluteProof. If you are not running your press to a certified standard, we recommend that you get your press to be running at optimum, when we output the profile target, which we will need you to measure and build a profile from those readings. A complete calibrated installation can take from 1-5 hours.

If you do not have a color measuring device we can install AbsoluteProof with a canned profile and linearization which can give you upto 90% colormatching (a color difference of a measurement of Delta E 3 or below is considered as a match by the printing industry). We can install canned press profiles of any standard, which you would like, or we could output a target that you can send to our office and we can measure to build a custom press profile for you. This way of installing AbsoluteProof can take anything from 5 minutes to 1 hour.

Establishing screen sharing is easy if you have a @me.com or a @mac.com account with Apple, as this allows the screen sharing feature to work with iChat which comes pre installed on all Mac's. You can sign up for a free 60 day trial at www.me.com or, if you prefer, you can sign up for a trial with LogMeIn, after installing Log Me In, you run the application, select desktop sharing, and send invitation to support@absolute-proof.com and one of our support personnel will be able to take control of your screen when you confirm the request.

http://www.me.com

http://www.logmein.com

 

What is a color measuring device? and where can I get one?
A color measuring device, known as a spectrophotometer, is a device that measures colors. The most affordable option will be the Eye-One available from the X-Rite amongst other devices website www.x-rite.com mid range Xerox printers commonly include an Eye One device, branded "EFI es1000". They can be used for the calibration of AbsoluteProof.

 

Why have you changed the pricing structure so significantly?
We found that it was time for a change; we want everyone to have access to AbsoluteProof and online support, regardless of your geographic location, or capital investment budget. Now, starting to use AbsoluteProof has never been easier, simply sign up on our website, and you will be e-mailed simple steps on starting your 30 day trial. All versions of AbsoluteProof (including the trial) include free guided installation, online support and training, and all future upgrades of AbsoluteProof. Click here to sign up.

 

Is there a minimum amount of subscription months?
Subscription to AbsoluteProof has a minimum order of 1 month. You can adjust the quantity of the amount of months you want to order once you are on the PayPal website. Please make sure you enter your correct User ID, in the correct location, so your AbsoluteProof license is updated correctly.

 

Are there any limitations on the software?
No. However the smaller the proofing printer, the less expensive respectively. To compare pricing visit www.absolute-proof.com/paypal-purchase

 

What are the benefits of remote proofing?
Time saving is the biggest objective here. Before accurate remote proofing your clients have to wait for the post office to deliver the proof to the location, now you can proof to anyone, anywhere, and anytime. Remote proofing is being adopted by the printing industry at a very rapid pace today, and increasing. It is realistic that you can process an 8up separated halftone file + a spot color, at location-A and have it printing at location-B within 10 minutes. Depending on the Internet connection.

 

How many locations can I have print to remotely?
Unlimited. The job is processed locally, then automatically compressed and sent to a drop folder on an iDisk or a FTP server, as soon as the file has transferred to that location, the job is printed with AbsoluteProof at the remote location, without processing.

 

What is an FTP Server or an iDisk?
File Transfer Protocol (FTP) is a standard network protocol used to copy a file from one host to another over the internet. If you do not have this in place, you can sign up for a 60 day trial at www.me.com to try using your own FTP server called an iDisk by Apple.

 

Does it cost any extra to print to remote locations?
Because AbsoluteProof needs to be at both locations for this feature, normal subscription fees apply at every location. Free remote setup and training as required.

 

I also have a Xerox printer, can I use that for proofing?
Yes, as long as the calibration is maintained, it can be used for proofing. For AbsoluteProof to drive the printer a PPD is required, a PPD is the driver that comes with the Xerox printer. There are no extra costs for the driver or the installation. All postscript devices such as the Xerox, Konica, Minolta, HP etc. are supported.

 

How does AbsoluteLive Support work?
We use Skype, iChat, or LogMeIn to share the screen of the computer of the clients site. Interact with an instant messenger, and even talk as on the phone while doing so. This allows us to make sure the installation is done accurately, to ensure customer satisfaction, and customer interaction and training of AbsoluteProof.

 

What is the difference between Skype, iChat, and LogMeIn screen sharing support?
Skype allows phone calls, instant messenger, and screen sharing (but not control of the mouse & keyboard, so we would have to explain where to click while watching etc...)
iChat allows phone calls, instant messenger, and screen sharing with control. So we (Absolute Live Support) are able to interact with the computer, providing valuable training while allowing guided installation of AbsoluteProof, and guided calibration, setting up AbsoluteProof to the customers needs.
LogMeIn allows screen sharing with control. Chat can be done by, opening a txt document and typing in there, which is often enough. This option is most common, as it meets the requirements, is free, and is the most reliable.

 

How do I install Skype, iChat, or LogMeIn?
You just need to Download Skype and add us to your contact list. Add AbsoluteLiveSupport01
iChat should be pre-installed on all Mac computers, If you do not have a .Mac or a MobileMe account (required for screen sharing feature), you can register for a 60 day free trial.
LogMeIn needs to be installed. User name and passwords need to be set, then send them to us so we can log in to screen share. Our access to the computer can be enabled and disabled. Follow the instructions from the LogMeIn website.

 

Are there any other costs?
If you require additional press profile calibration in the case you have multiple press stocks, there may be extra costs.

 

What are the procedures taking place if we need a new press profile?
We will provide you with a profile target which you will need to output on the press when the press is running at optimum. Then send us 5 printed sheets to our location in the post. We will measure them and average the readings, build the press profile, then log in and install the new press profile in AbsoluteProof and notify you that the new press profile has been installed.

 

What are the procedures taking place if we need a calibrate a new proofing printer profile?
You would let us know, and we will log in and assist you. Upon your registration on our website you will also have gained access to our training videos which show you how to do the calibration with the AbsoluteProof Calibrator. Note: you will require a color measuring device when calibrating some proofing printers.

 

What is a watched folder?
A watched folder is a Hot Folder. Files dropped into the watched folder are automatically processed to the settings of that watched folder.

 

More Info.

 

iChat allows phone calls, instant messenger, and screen sharing with control. So we (Absolute Live Support) are able to interact with the computer, providing valuable training while allowing guided installiation of AbsoluteProof Live, and guided calibration, setting up AbsoluteProof to the customers needs. What is the difference between Skype, iChat, and LogMeIn screen sharing support? Skype allows phone calls, instant messenger, and screen sharing (but not control of the mouse & keyboard, so we would have to explain where to click while watching etc...)

LogMeIn allows screen sharing with control. iChat can be done by opening a txt document and typing in there, which is often enough. This option is most common, as it meets the requirements, is free, and bypasses some firewalls because it runs from the Internet browser.

How do I install Skype, iChat, or LogMeIn?
You just need to Download Skype and add us to your contact list. Add AbsoluteLiveSupport01 you can download Skype from www.skype.com/download
iChat should be pre-installed on all Mac computers, If you do not have a @Mac.com or a MobileMe account. @me.com (required for screen sharing feature), you can register for a 60 day free trial.
LogMeIn needs to be installed. User name and passwords need to be set, then send them to us so we can log in to screen share. Our access to the computer can be enabled and disabled. Follow the instructions from the LogMeIn website. www.logmein.com

 

   

 

Read our online Manual here www.absolute-proof.com/manual